How much does it cost?
As a Community Interest Company our mission is to continue to try to provide affordable counselling options
We understand that counselling is a significant financial commitment each week, so we operate a sliding fee scale to try and ensure counselling is accessible to as many people within our local community as possible.
As a Community Interest Company our mission is to continue to try to provide affordable counselling options to our local residents, particularly to those on lower incomes, so we trust our clients to be honest with us regarding their income levels. We rely solely on client fees and our contract work to keep our service running and we are required to register for VAT.
For clients who start counselling with us and are struggling financially – we operate a Hardship Fund to help you remain in counselling with us which can support your counselling to continue for a fixed period, once you have begun and remained in therapy with us.
Fees for adults
Please be aware that our fees will increase from January 1st 2025 – Fee Scale Adults – effective January 1st 2025
Fees until December 31st 2024
Assessment sessions
Please be aware that assessment appointments must be pre-paid by BACS or by cheque 7 working days prior to the appointment. If there are extenuating circumstances why you might need to cancel, we will offer you another appointment. However, if you choose to cancel or not attend without rebooking, we’re unable to offer you a refund.
On benefits, unwaged or earning up to £20,000 – £39
Earnings over £20k – £49
Fees for children and young people
Please be aware our fees will increase from January 1st 2025 – .New Fees for PACT from January 1st 2025
Fees until 31st December 2024
Assessment sessions
Please be aware that assessment appointments must be pre-paid by BACS or by cheque 7 working days prior to the appointment. If there are extenuating circumstances why you might need to cancel, we will offer you another appointment. However, if you choose to cancel or not attend without rebooking, we’re unable to offer you a refund.
On benefits, unwaged or earning up to £20,000 – £38
Earning over £20,000 – £49
Earning over £50,000 – £59
Cancellation information
Cancelling sessions
We cannot offer your appointment or use the room for counselling anyone else so please think carefully about if you are going to be able to attend regularly. Please call us rather than email if you cannot attend.
Cancellation charges
- If you cancel with a week or more’s notice you will not be asked to pay anything.
- If you cancel with less than a week’s notice but more than 24 hours you will be asked to pay £15.
- If you cancel with 24 hours’ notice or less you will be charged the full amount you normally pay.
- Cancellation charges are exempt from VAT.
- Click on the link to see How can I pay?
Hardship Fund
As part of our commitment as a CIC to continue to support clients who are experiencing financial difficulties
- we offer access to a hardship fund (for a limited period) to those clients who are currently being seen by our counsellors
- This allows clients to remain in therapy with us at reduced fees
- You would be able to discuss this with your counsellor once you are being seen..